1. Create a Plan

Our goal is to help you operate and maintain your Business-Technology in a safe and efficient way. Are there standards we need to follow? Yes. Is documentation important? Yes. Are we going to put security before convenience? Always!

But… No two businesses are the same. Our Recommended Technology Platform is rigid enough to be supported and manageable, yet flexible enough to meet a wide range of business needs.

Our first step is to create a Technology Road Map. This tools keeps us on the same page and going the same direction. It’s a business  adventure and we are on the path together.

 

2. Support Along the Way.

We would love to advertise “The perfect IT system that never fails, makes mistakes, crashes, gets hacked or causes problems” – that would be awesome! Unfortunately, it’s not realistic and we do like to keep our expectations close to reality.

What we can offer is our commitment to resolving issues that do occur. We use a formal Problem Management system to identify reoccurring problems and solve them at their Root Cause — not just the symptom. It’s one thing to have a techical issue that hurts productivity, it’s quite another to have a nagging, reoccuring problem. We stop those!

 

3. Help When You Need It.

Planning is important and so is support. But what about business initiatives that require additional efforts? We are here for you. If you have a business initiative that requires project labor, we are here for you. Based on the stats, most IT Projects fail to meet their success criteria. 

Projects do fail and we do learn from them. Our goal at MLTS is to provide you with a knowledgeable, technical team members that will work though challenging technical problems to meet your business goals.

 

4. Achieve Goals

Our goal is to help you operate and maintain your Business-Technology in a safe and efficient way. Are there standards we need to follow? Yes. Is documentation important? Yes. Are we going to put security before convenience? Always!

But… No two businesses are the same. Your goals are unique to your business environment and leadership style. We partner with you and remain flexible.

Your business technology should help your reach your business goals. We tie every technical initative to a business line and help you move forward and reach your goals!