What we do
Managed IT Services
What are “Managed IT Services”?
Unfortunately, it depends on who you ask. MLTS considers Managed Services the building block that the rest of the relationship is built on. With a Managed Services agreement, we are equiped to handle the day to day IT needs of your business. Things like updates, monitoring and Help Desk support.
We provide the necessary resources for smooth day-to-day IT operations that support your business
We partner with you to create a Technology Roadmap. This is a living and evolving document used to guide Business-Technology decision making. We itendify any troubled areas or gaps, come up with a solution and deploy them in conjunction with your business goals and timelines.
We take care of the day-to-day IT operations. Thinkgs like: applying patches and updates, checking for storage and performance issues and confirming that the equiprment is configured in accordance with industry best practices.
It can be difficult to comprehend what is “included” so, here is a partial list of services that are included with a Managed Services agreement.Ã‚Â
|Onsite Monthly Executive Technology Review (ETR)||Monthly||YES|
|Setup New ProfilesÃ‚Â on Desktops and Laptops||As Needed||YES|
|Forgotten Password Resets||As Needed||YES|
|Restore Files from Backups*||As Needed||YES|
|Troubleshoot Hardware Issues||As Needed||YES|
|Monitor Server and Computer Backups||As Needed||YES|
|Warranty Claim Processing||As Needed||YES|
|Clear & Reset Printer Queues||As Needed||YES|
|Troubleshoot Internet Service Provider Issues & Outages||As Needed||YES|
|Monitor WiFi Access Points Operations & Availability||As Needed||YES|
|Update Wi-Fi SSID / Keys||As Needed||YES|
|Add / Edit / Delete DNS Records||As Needed||YES|
|Configure Outlook or Mail App||As Needed||YES|
|Add / Edit / Delete User Accounts||As Needed||YES|
*** This is not the full list ***